Frequently Asked Questions

Mattress Care

How do I unbox my mattress?

We designed NOSDA Mattress with our customers’ best interests in mind. This includes making the product easy to install. Please view the Unboxing Video for more information.

  1. Put the box in the room where the mattress will be used. Carefully remove the tape from the top and lay it on the floor.
  2. Pull the mattress out of its plastic casing and place it on your bed-frame’s headboard. Unroll the mattress toward the foot of the bed while still in the plastic.
  3. Carefully remove the plastic securing the mattress and discard it.
  4. Wait until the mattress expands and becomes its actual size for 30–60 seconds. Full calibration usually takes 2–3 days, but you can begin sleeping on it once it becomes fully inflated.

How long can Nosda mattresses stay in their boxes?

We recommend removing the mattress from its box within one week upon delivery. If you wish to keep the mattress in the box for longer, please contact us for further advise.

Where are Nosda mattresses made?

Nosda mattresses are produced with the assistance of a leading partner factory in China, adhering to the highest industry quality standards. Many competitors claim their mattresses are manufactured locally, however their product components are imported from overseas. As a result, these products are assembled at a much higher cost, unlike Nosda mattresses.

Can I put the mattress back into the box?

Unfortunately, you are unable to do so without the proper industrial equipment!

How can I clean the mattress cover?

Always remove your mattress cover before you clean it. Unzip it and wash it by hand with warm, soapy water, then hang it to dry fully.

What size mattress should I purchase?

SingleSuper SingleQueenKing
91cm x 190cm107cm x 190cm152cm x 190cm183cm x 190cm
Recommended for children, youth, and adults. Commonly used in small spaces.Suitable for children, youth and adults, providing adequate space for a single person.The most popular size, providing space and comfort for two people.Recommended for adults who prefer a lot of space and comfort. Ideal for couples.

What are the weight of the mattresses?

SingleSuper SingleQueenKing
Nosda Cloud18kg20kg30kg36kg
Nosda Original20kg25kg32kg38kg

What is the size of the packaging box?

The measurements for both packaging boxes are 50cm x 50cm x 100cm.

Can I sleep on the mattress right away?

The Nosda Mattress is specially compressed for ease of shipping. It can take 2–3 days for the mattress to fully inflate to its correct shape, but you can still sleep on it right away. Compression of the foam layers removes any inconsistencies and mollifies density thus increases the material’s longevity.

We recommend using a mattress protector and sheets that are washed or changed on a weekly basis to fully appreciate the mattress.

How firm is Nosda mattress?

All Nosda mattresses are designed to meet the needs of all body types and sleep positions. Each bed is carefully designed to provide optimal support, comfort, and pressure point relief.

Nosda OriginalNosda Cloud
Firmness Score4.5/106.5/10
Firmness LevelSoftMedium-firm

Does the mattress get hot?

We specifically designed our Nosda mattress to keep you cool and comfortable throughout the night. Three cooling layers regulate your body temperature, making Nosda the ideal mattress for our tropical Malaysian climate.

Where can I try a Nosda mattress?

You can try the mattress at home with our risk-free 100-night sleep trial. The return policy and terms can be found at the Returns and Exchanges page.

How much weight can a Nosda Mattress support?

Our mattress has been tested rigorously to make sure that it can accommodate people of all shapes and sizes. It has been designed to distribute weight evenly.

What type of bed frame do you recommend?

Our mattresses are compatible with all bed frames and are extremely versatile. Our products are designed to meet the needs of the vast majority of body types, sleeping positions, and sleep setups.

What is the mattress cover made of?

Nosda OriginalNosda Cloud
The mattress cover is made from IceSilk fabric, an environmentally friendly and sustainable fabric that is extremely breathable, resists unwanted odours, dust mite contamination, and is antibacterial in nature.The mattress cover is made from premium knitted-fabric that are easily removable and washable. They offer pristine breathability and stretchiness that you cannot find anywhere else!
Please note that the cover does not offer waterproof protection. We recommend the use of a mattress protector for dust and water protection.

What is Nosda mattress dimensions?

SizeNosda OriginalNosda Cloud
King183cm x 190cm x 25cm183cm x 190cm x 23cm
Queen152cm x 190cm x 25cm152cm x 190cm x 23cm
Super single107cm x 190cm x 25cm107cm x 190cm x 23cm
Single91cm x 190cm x 25cm91cm x 190cm x 23cm

What is Nosda mattress thickness?

Nosda OriginalNosda Cloud
25cm23cm
IceSilk Removable CoverPremium Knitted Removable Cover
2cm – Charcoal Natural Latex2cm – Natural Latex
3cm – Gel-infused Memory Foam3cm – Nosda CloudCell Support Foam
17cm – 5-Zone BackCare Support Foam with Contour Shape18cm – High Density Base Foam
3cm – High Density Base FoamAnti-slip Bottom Removable Cover
Anti-slip Bottom Removable Cover

Warranty

I bought my mattress from a friend. Is it still covered by warranty?

No, unfortunately our warranty is provided to the original purchaser only and isn’t transferable.

Do your products come with a warranty or guarantee?

Yes, all our products come with a risk-free 100-night trial as well as warranties. Your new Nosda mattress is covered by a 10 year Limited Warranty from the date of delivery to your home. All Nosda Mattress warranties are not transferable and extend only to the original purchaser.

How do I make a warranty claim?

In the event your received product is defective and if you are the original purchaser, kindly fill in the warranty form so we can get it sorted out for you right away.

Please ensure that your photos uploaded through the form replicate the examples provided, otherwise your claim may be denied or asked to retake the photos, which will delay the turnaround time.

Once we have received the form, we will notify you within 2–14 business days with the outcome of your warranty request.


Returns and Exchanges

Do I need to keep the mattress box?

It’s not necessary for you to keep or return the original box in which your ordered product was packaged.

I bought my mattress from my friend. Can I return it for a refund?

Unfortunately, 100-night sleep trial and 10-year warranty are both provided to the original purchaser only, and aren’t transferable.

How long will it take to receive my refund?

Your refund will be issued once your return has arrived in our warehouse. It can take 2-14 business days for the refund to be reflected on your method of payment.

How do I return something?

For returns within the 100-night sleep trial and warranty coverage, contact our customer support team via hi@nosda.com.my and provide the following information:

  • Your full name
  • Order number
  • Product Info

We’ll get back to you as soon as we can.

What is Nosda’s return policy?

We offer a 100-night trial period. If you’re not sold by night 100, you can return your product, even if you’ve used it. You will get a full refund minus discounted fee received, plus RM200 amount to cover for transaction processing costs (credit card, merchant, and logistic fees).

Each buyer qualifies for the 100-night return and refund for one (1) mattress per shipping address. Free exchanges for alternate mattress sizes are not included during the 100-night trial sleep period.

Return requests made after the trial period may be subject to additional fees.

For more information, please refer to our terms and conditions.

How does the 100-night trial work?

The 100-night risk-free sleep trial begins on the date your product arrives. All you need to do is buy the product, receive it, and then try it for 100 consecutive nights. We recommend making your decision only after 30 days to give your body time to adjust and experience the product.

 If you feel like it’s not for you, let us know before the trial period is over and we’ll give you a full refund minus any discounted fees received, plus RM200 to cover for transaction processing costs (credit card, merchant, and logistic fees), no questions asked. You have nothing to lose.

Please be advised that buyers qualify for a 100-night return and refund offer for one (1) mattress only per shipping address.


Delivery and Shipping

Will you remove my old mattress?

We do not offer services to remove, nor dispose of, your existing mattress upon delivery of your Nosda mattress. You can check for any recycling companies to pick up and repurpose them or donate to charity. Many cities provide bulk recycling pick-up, as long as your bulky items are wrapped in appropriate plastic bags.

Can I specify a delivery date?

Due to our third-party delivery partner company, we’re unable to 100% guarantee that your order will be delivered on a specific date — factors including weather, holidays, or operational delay could impact your delivery by a day or so. We recommend keeping a close eye on your order’s tracking number. That said, you can be rest assured that we’ll do everything in our power be on time.

As soon as your order ships out, we’ll send you a shipping confirmation email along with your order tracking number(s) you can use to follow the progress of your package.

Do I need to be home to receive my delivery?

Yes, it would be best that you remain at home to receive your package.

When will I receive my delivery?

Once you’ve placed your order, you will receive your mattress within 3–5 working days. You will receive a tracking number that you can use to follow your package as it makes its way to you.

Do I pay for shipping?

LocationNosda OriginalNosda CloudNosda Recliner
MalaysiaFree shipping and returnsFree shipping and returnsFlat-rate fee
SingaporeFree shipping and returnsFree shipping and returnsN/A

Orders and Payment

Do you have a showroom?

Pushy sales-people, never ending tiring tests of mediocre products, and expensive price tags? We’re not a fan of that awkward situation. Hence, no showroom. Instead, we offer free shipping, free returns and a 100-night risk-free sleep trial.

For a better evaluation of a mattress, one should sleep on it for a certain amount of time within the comfort and privacy of their own home. In forgoing an expensive shop and commissioned sales associates, our direct-to-consumer model allows us to spare these costs you’d have to pay otherwise.

Upon sale, we’ll ship you a brand new Nosda mattress within 90 days. If you don’t feel like it’s for you, let us know before the trial period is up and we’ll give you a full refund, no questions asked.

Returns are completely free — minus discounted amount received, plus RM200 amount to cover for transaction processing costs (credit card, merchant, and logistic fees).

What payment methods do you accept?

We accept the following payment options:

  • Credit cards
  • Debit/bank card
  • FPX

Due to being fully operational as an e-commerce brand, we are unable to receive cash.

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