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Shipping policy

  1. Free Nationwide Shipping:
    We are delighted to offer free shipping on all orders within Malaysia. Whether you reside in a bustling city or a remote area, we will deliver your Nosda mattress right to your doorstep at no additional cost.
  2. Delivery Timeframe:
    We strive to provide a seamless and efficient delivery experience. Once your order is confirmed, you can expect your Nosda mattress to be delivered within 4-7 business days. Please note that delivery times may vary depending on your location and any unforeseen circumstances.
  3. Same Day Delivery:
    For customers located in Kuala Lumpur, Johor, Selangor, and Kota Kinabalu, we offer same day delivery service. Orders placed before 12pm (Monday to Friday) will be delivered on the same day. Please note that same day delivery is subject to availability and may not be available on public holidays.
  4. Order Processing:
    Upon receiving your order, our dedicated team will process it promptly. You will receive a confirmation email with the details of your purchase, including the estimated delivery date. Rest assured, we will keep you informed throughout the entire shipping process.
  5. Tracking Information:
    To keep you updated on the progress of your order, we will provide you with a tracking number. You can use this number to track your shipment and monitor its journey until it reaches your desired destination.
  6. Delivery Partners:
    We work with reliable and trusted shipping partners within Malaysia to ensure your Nosda mattress arrives in pristine condition. These partners are experienced in handling delicate items and will take utmost care during transit.
  7. Delivery Process:
    Our delivery partners will coordinate with you to schedule a convenient delivery time. On the day of delivery, they will handle the logistics and bring your Nosda mattress to your specified address. Please ensure that someone is available to receive the delivery during the scheduled time.
  8. Unforeseen Circumstances:
    While we strive to meet our delivery commitments, there may be rare occasions where unforeseen circumstances could cause delays. In such cases, we will make every effort to inform you promptly and provide updates on the revised delivery timeframe.

Please note that this shipping policy is subject to change at our discretion. We recommend reviewing this policy periodically for any updates.

If you have any further questions or concerns regarding our shipping policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your Nosda mattress arrives safely and on time.

Thank you for choosing Nosda, the Malaysia-based mattress brand, for your sleeping comfort needs!