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Frequently asked questions
Specifications
| Single | Super Single | Queen | King |
|---|---|---|---|
| 91cm x 190cm | 107cm x 190cm | 152cm x 190cm | 183cm x 190cm |
| Recommended for children, youth, and adults. Commonly used in small spaces. | Suitable for children, youth and adults, providing adequate space for a single person. | The most popular size, providing space and comfort for two people. | Recommended for adults who prefer a lot of space and comfort. Ideal for couples. |
| Single | Super Single | Queen | King | |
| Nosda Cloud / Nosda Max | 18kg | 20kg | 30kg | 36kg |
The measurements for both packaging boxes are 50cm x 50cm x 100cm.
The Nosda mattress is professionaly compressed for ease of shipping. It may take 2–3 days for the mattress to fully inflate to its correct shape, but you can still sleep on it right away. Compression of the foam layers removes any inconsistencies and mollifies density thus increases the material’s longevity.
We recommend using a mattress protector and sheets that are washed or changed on a weekly basis to fully appreciate the mattress.
All Nosda mattresses are designed to meet the needs of all body types and sleep positions. Each bed is carefully designed to provide optimal support, comfort, and pressure point relief.
| Nosda Max | Nosda Cloud | |
|---|---|---|
| Firmness Score | 4.5/10 | 6.5/10 |
| Firmness Level | Soft | Medium-firm |
We designed our mattress to keep you cool and comfortable throughout the night. Suitable for our tropical climate.
Our mattress has been tested rigorously to make sure that it can accommodate people of all shapes and sizes. It has been designed to distribute weight evenly.
You can try the mattress at home with our risk-free 100-night sleep trial. The return policy and terms can be found at the Returns and Exchanges page.
Our mattresses are compatible with all bed frames and are extremely versatile. Our products are designed to meet the needs of the vast majority of body types, sleeping positions, and sleep setups.
| Nosda Max | Nosda Cloud |
|---|---|
| The mattress cover is made from IceSilk fabric, an environmentally friendly and sustainable fabric that is extremely breathable, resists unwanted odours, dust mite contamination, and is antibacterial in nature. | The mattress cover is made from premium knitted-fabric that are easily removable and washable. They offer pristine breathability and stretchiness that you cannot find anywhere else! |
Warranty
Yes, all our products come with a risk-free 100-night trial as well as warranties. Your new Nosda mattress is covered by a 10 year Limited Warranty from the date of delivery to your home. All Nosda Mattress warranties are not transferable and extend only to the original purchaser.
No, unfortunately our warranty is provided to the original purchaser only and isn’t transferable.
In the event your received product is defective and if you are the original purchaser, kindly fill in the warranty form so we can get it sorted out for you right away.
Please ensure that your photos uploaded through the form replicate the examples provided, otherwise your claim may be denied or asked to retake the photos, which will delay the turnaround time.
Once we have received the form, we will notify you within 2–14 business days with the outcome of your warranty request.
Care
We have designed Nosda with our customers’ best interests in mind, including ensuring that the mattress is easy to set up. To help you with the setup process, please follow these steps:
- Place the box in the room where you intend to use the mattress.
- Carefully remove the tape from the top of the box and lay it on the floor.
- Gently pull the mattress out of its plastic casing and position it on the headboard of your bed-frame. While the mattress is still in the plastic, unroll it towards the foot of the bed.
- Remove the plastic that secures the mattress, ensuring that you discard it properly.
- Allow the mattress to expand and reach its actual size for approximately 30-60 seconds. Please note that full calibration typically takes 2-3 days, but you can start using the mattress for sleep as soon as it becomes fully inflated.
Nosda mattresses are produced with the assistance of a leading partner factory in China, adhering to the highest industry quality standards. Many competitors claim their mattresses are manufactured locally, however their product components are imported from overseas. As a result, these products are assembled at a much higher cost, unlike Nosda mattresses.
Unfortunately, you are unable to do so without the proper industrial equipment!
Always remove your mattress cover before you clean it. Unzip it and wash it by hand with warm, soapy water, then hang it to dry fully.
Returns
The 100-night risk-free sleep trial begins on the date you received your product. All you need to do is buy the product, receive it, and then try it for 100 consecutive nights. We recommend making your decision only after 30 days to give your body time to adjust and experience the product.
If you feel like it’s not for you, let us know before the trial period is over and we’ll give you a refund deduct any discounted fees received and deduct RM200 to cover for transaction processing costs (credit card, merchant, and logistic fees), no questions asked. You have nothing to lose.
Please be advised that buyers qualify for a 100-night return and refund offer for one (1) mattress only per shipping address.
We offer a 100-night trial period. If you’re not sold by night 100, you can return your product, even if you’ve used it. You will get a refund deduct any discounted fees received and deduct RM200 to cover for transaction processing costs (credit card, merchant, and logistic fees).
Each buyer qualifies for the 100-night return and refund for one (1) mattress per shipping address. Free exchanges for alternate mattress sizes are not included during the 100-night trial sleep period.
Return requests made after the trial period may be subject to additional fees.
For more information, please refer to our terms and conditions.
https://www.nosda.com.my/terms-conditions/
It’s not necessary for you to keep or return the original box in which your ordered product was packaged.
Unfortunately, 100-night sleep trial and 10-year warranty are both provided to the original purchaser only, and aren’t transferable.
Your refund will be issued once your return has arrived in our warehouse. It can take 2–14 business days for the refund to be reflected on your method of payment.
For returns within the 100-night sleep trial and warranty coverage, contact our customer support team via hi@nosda.com.my and provide the following information:
- Your full name
- Order number
- Product Info
We’ll get back to you as soon as we can.
Shipping
Will you remove my old mattress?
We do not offer services to remove, nor dispose of, your existing mattress upon delivery of your Nosda mattress. You can check for any recycling companies to pick up and repurpose them or donate to charity. Many cities provide bulk recycling pick-up, as long as your bulky items are wrapped in appropriate plastic bags.
Can I specify a delivery date?
Due to our third-party delivery partner company, we’re unable to 100% guarantee that your order will be delivered on a specific date — factors including weather, holidays, or operational delay could impact your delivery by a day or so. We recommend keeping a close eye on your order’s tracking number. That said, you can be rest assured that we’ll do everything in our power be on time.
As soon as your order ships out, we’ll send you a shipping confirmation email along with your order tracking number(s) you can use to follow the progress of your package.
Do I need to be home to receive my delivery?
Yes, it would be best that you remain at home to receive your package.
When will I receive my delivery?
Once you’ve placed your order, you will receive your mattress within 3–5 working days. You will receive a tracking number that you can use to follow your package as it makes its way to you.
Do I pay for shipping?
Malaysia
- Nosda Original / Nosda Max / Nosda Cloud: Free shipping and returns
- Nosda Recliner: Flat-rate fee
Singapore
- Nosda Original / Nosda Max / Nosda Cloud: Free shipping and returns
- Nosda Recliner: N/A
Payment
We accept the following payment options:
- Credit cards
Debit/bank card
FPX
Pushy sales-people, never ending tiring tests of mediocre products, and expensive price tags? We’re not a fan of that awkward situation. Hence, no showroom. Instead, we offer free shipping, free returns and a 100-night risk-free sleep trial.
For a better evaluation of a mattress, one should sleep on it for a certain amount of time within the comfort and privacy of their own home. In forgoing an expensive shop and commissioned sales associates, our direct-to-consumer model allows us to spare these costs you’d have to pay otherwise.
Upon sale, we’ll ship you a brand new Nosda mattress within 90 days. If you don’t feel like it’s for you, let us know before the trial period is up and we’ll give you a full refund, no questions asked.
Returns are completely free — minus discounted amount received, plus RM200 amount to cover for transaction processing costs (credit card, merchant, and logistic fees).
