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Frequently asked questions

Specifications

Single Super Single Queen King
91cm x 190cm 107cm x 190cm 152cm x 190cm 183cm x 190cm
Recommended for children, youth, and adults. Commonly used in small spaces. Suitable for children, youth and adults, providing adequate space for a single person. The most popular size, providing space and comfort for two people. Recommended for adults who prefer a lot of space and comfort. Ideal for couples.
Single Super Single Queen King
Nosda Cloud / Nosda Max 18kg 20kg 30kg 36kg

The measurements for both packaging boxes are 50cm x 50cm x 100cm.

The Nosda mattress is professionaly compressed for ease of shipping. It may take 2–3 days for the mattress to fully inflate to its correct shape, but you can still sleep on it right away. Compression of the foam layers removes any inconsistencies and mollifies density thus increases the material’s longevity.

We recommend using a mattress protector and sheets that are washed or changed on a weekly basis to fully appreciate the mattress.

All Nosda mattresses are designed to meet the needs of all body types and sleep positions. Each bed is carefully designed to provide optimal support, comfort, and pressure point relief.

  Nosda MaxNosda Cloud
Firmness Score4.5/106.5/10
Firmness LevelSoftMedium-firm

We designed our mattress to keep you cool and comfortable throughout the night. Suitable for our tropical climate.

Our mattress has been tested rigorously to make sure that it can accommodate people of all shapes and sizes. It has been designed to distribute weight evenly.

You can try the mattress at home with our risk-free 100-night sleep trial. The return policy and terms can be found at the Returns and Exchanges page.

Our mattresses are compatible with all bed frames and are extremely versatile. Our products are designed to meet the needs of the vast majority of body types, sleeping positions, and sleep setups.

Nosda MaxNosda Cloud
The mattress cover is made from IceSilk fabric, an environmentally friendly and sustainable fabric that is extremely breathable, resists unwanted odours, dust mite contamination, and is antibacterial in nature.The mattress cover is made from premium knitted-fabric that are easily removable and washable. They offer pristine breathability and stretchiness that you cannot find anywhere else!

Warranty

All products include a risk-free 100-night trial and warranties 🛏️✅. Your Nosda mattress comes with a 10-year Limited Warranty from delivery 📅. Warranties are non-transferable and exclusive to the original buyer.

Our warranty applies only to the original purchaser and is non-transferable.

If you’re the original purchaser and receive a defective product, please submit the warranty form promptly 📝. Ensure uploaded photos match our examples to avoid claim denial or delays 📸. You’ll be notified of your warranty request outcome within 2–14 business days⏳.

Care

We have designed Nosda with our customers’ best interests in mind, including ensuring that the mattress is easy to set up. To help you with the setup process, please follow these steps:

  1. Place the box in the room where you intend to use the mattress.
  2. Carefully remove the tape from the top of the box and lay it on the floor.
  3. Gently pull the mattress out of its plastic casing and position it on the headboard of your bed-frame. While the mattress is still in the plastic, unroll it towards the foot of the bed.
  4. Remove the plastic that secures the mattress, ensuring that you discard it properly.
  5. Allow the mattress to expand and reach its actual size for approximately 30-60 seconds. Please note that full calibration typically takes 2-3 days, but you can start using the mattress for sleep as soon as it becomes fully inflated.
We recommend removing the mattress from its box within one week upon delivery. If you wish to keep the mattress in the box for longer, please contact us for further advise.

Nosda mattresses are produced with the assistance of a leading partner factory in China, adhering to the highest industry quality standards. Many competitors claim their mattresses are manufactured locally, however their product components are imported from overseas. As a result, these products are assembled at a much higher cost, unlike Nosda mattresses.

Unfortunately, you are unable to do so without the proper industrial equipment!

Always remove your mattress cover before you clean it. Unzip it and wash it by hand with warm, soapy water, then hang it to dry fully.

Returns

The 100-night risk-free sleep trial begins on the date you received your product. All you need to do is buy the product, receive it, and then try it for 100 consecutive nights. We recommend making your decision only after 30 days to give your body time to adjust and experience the product.

If you feel like it’s not for you, let us know before the trial period is over and we’ll give you a refund deduct any discounted fees received and deduct RM200 to cover for transaction processing costs (credit card, merchant, and logistic fees), no questions asked. You have nothing to lose.

Please be advised that buyers qualify for a 100-night return and refund offer for one (1) mattress only per shipping address.

We offer a 100-night trial period. If you’re not sold by night 100, you can return your product, even if you’ve used it. You will get a refund deduct any discounted fees received and deduct RM200 to cover for transaction processing costs (credit card, merchant, and logistic fees).

Each buyer qualifies for the 100-night return and refund for one (1) mattress per shipping address. Free exchanges for alternate mattress sizes are not included during the 100-night trial sleep period.

Return requests made after the trial period may be subject to additional fees.

For more information, please refer to our terms and conditions.
https://www.nosda.com.my/terms-conditions/

It’s not necessary for you to keep or return the original box in which your ordered product was packaged.

Unfortunately, 100-night sleep trial and 10-year warranty are both provided to the original purchaser only, and aren’t transferable.

Your refund will be issued once your return has arrived in our warehouse. It can take 2–14 business days for the refund to be reflected on your method of payment.

For returns within the 100-night sleep trial and warranty coverage, contact our customer support team via hi@nosda.com.my and provide the following information:

  • Your full name
  • Order number
  • Product Info

We’ll get back to you as soon as we can.

We do not offer mattress removal services when delivering your Nosda mattress 🚚. Consider contacting local recycling companies ♻️, donating to charity 🎁, or using your city’s bulk recycling pick-up service 🗑️ (ensure mattresses are wrapped in plastic).

Delivery dates are not guaranteed due to third-party handling and factors like weather and holidays 🌧️📆. Keep an eye on your tracking number for updates 🔍. Rest assured, we’ll strive for timely delivery ⏱️. You’ll receive a shipping confirmation email with tracking details as soon as your order ships 🚚.

After placing your order, expect your mattress within 3–5 working days 🗓️. A tracking number will be provided to monitor your package’s journey to you 🚚📍.

We accept a variety of payment methods for your convenience ✅:

  • 💳 Credit Cards: For easy and quick transactions.
  • 🏦 Debit/Bank Cards: Directly from your bank account.
  • 🌐 FPX: Secure online banking for hassle-free payments.
  • 🛍️ Atome: Offering flexible payment plans to suit your needs.

Choose your preferred method and enjoy a seamless checkout experience! 🛒

No showroom here 🚫🏬—we ditched the pricey tags 💸 and pushiness for a 💯-night risk-free sleep trial 😴, free shipping 🚚, and free returns on our Nosda mattress. Evaluate it in the comfort 🏠 and privacy of your own home 🛌. If it’s not for you, return it within the trial period for a full refund 💰 with a RM200 fee deducted for transaction costs 💳.